Reference

racuntoto Legal rules for Indonesia access

Clear Legal terms help you understand account access before you use DANA or QRIS for wallet activity.

Account termsPrivacy choicesLocal-law accessPolicy requests
racuntoto racuntoto Legal rules for Indonesia access
HELP ROUTE

Get Legal help beside cashier checks

A clear support route matters when a Legal question affects your account or wallet status.

Account access Use our account support route when a Legal eligibility question interrupts access. Include your registered phone number and the exact message shown during the account step.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the transaction reference and date. We use those details to locate the relevant account record without asking for your secret wallet code.
Policy request Ask us to clarify a clause, correct a personal detail or explain a retention point through the same support path. We will route the request to the appropriate policy contact.
DATA PRACTICE

Keep your data choices visible

Legal handling is easier to understand when each data action has a clear purpose. We use account details for access checks, payment references for matching wallet activity and security records for investigating…

Account details

We use your registered phone number and submitted account details to complete the access step, connect policy notices to your account and respond to a Legal request.

Cookie choices

Cookies can keep a session active and help remember selected settings. Your browser controls whether they remain, while essential session records may be needed for account access.

Wallet matching

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity help us identify the correct transaction when you ask for a correction.

Account security

Phone verification before account access helps connect the account to its owner. Never send your password, wallet PIN or one-time security code in a support request.

Retention requests

We retain records only for the operational, security and Legal purposes described in the applicable wording. You may ask why a particular record remains available.

Policy contact

For access, correction, deletion or cookie questions, name the request clearly and provide only necessary account details. We use the support route to direct it correctly.

Legal answers before your account starts

These Legal answers address the questions we expect before an Indonesian account is opened. They cover local access, account checks, personal data, cookies and wallet records, so you can decide whether to continue where local law permits. If your situation is not covered, send us a focused request through the available support route.

Access depends on local law, your location and the details required during account creation. We only describe access as available where local law permits, so check the displayed terms before continuing.

Phone verification helps connect an account to the person opening it and supports security checks. Complete that step before using account areas, and contact us if your number is incorrect.

The policy covers account details, phone verification records, security events, cookie settings and payment references. We explain the purpose of each category and how to ask about a stored record.

Yes. Send a correction request through the support route with your registered phone number and the inaccurate field. Do not include your password, wallet PIN or one-time security code.

DANA and QRIS references may be retained to match wallet activity to the correct account and resolve a status question. Ask us about a specific reference, date or transaction.

Yes. You can ask which cookie purpose applies to your session and adjust browser settings where available. Essential session records may still be needed to keep account access working.

State whether you want deletion, clarification or correction, then provide only the account details needed to locate your record. We will assess the request under the applicable Legal wording.